Workshop Cancellation Policy

  • In case of cancellation 30 days before the start of the workshop, the tuition payment can be either transferred to another workshop to be taken within 6 months of the date of the original tuition deposit, or a refund minus a $100 administration fee per person is issued.
  • Cancellations within 30 (30) days of the start of the workshop will not receive a refund; however, the tuition payment can be transferred for a $100 transfer fee to a future workshop or class series within six (6) months of the date of the original tuition deposit.
  • Cancellations or no shows on the day of and upon the start of the workshop will not receive a refund or transfer.
  • Refund will be issued up to 14 business days after the workshop finishes, to allow for bank transfer and administration.

PRIVATE SESSIONS & BODYWORK

  • All private sessions, bodywork sessions and series are scheduled by appointment
  • Payment is due at the time of the session.
  • To reschedule or cancel an appointment: Please call 604-710-1566 at least 24 hours in advance; otherwise, the session will be forfeit and full payment is due.

Private Session and Bodywork Series:

  • Payment in Full: If you choose to pay in full with discount at the beginning of the series and cancel at any time after the first session of the Program Series no refund will be issued. However, a portion of the remaining deposit can be applied for a $100 transferal fee toward a future program to be taken within six (6) months from the date of the original tuition payment.
  • Payment Plan: If you choose the payment plan and discontinue the Program Series at any point you are responsible for all remaining payments due on the agreed upon payment dates. No refunds are issued. However, a portion of the remaining payment can be applied for a $100 referral fee toward a future program to be taken within six (6) months from the signed agreement date.
  • Private Session Series is to be completed and any remaining credits to be used within 6 months of the first session date.

Private Retreats:

  • A non-refundable deposit of $500 is due at the time of registration. The remainder of the tuition payment is due four (4) weeks before the start of the retreat.
  • In case of cancellation four (4) or more weeks before the start of the retreat the tuition payment can be either transferred to another Olivia Jade program to be taken within six (6) months of the date of the original tuition deposit or a tuition refund minus a $200 administration fee per person.
  • Cancellations within four (4) weeks before the start of the retreat will not receive a refund; however, the deposit of $500 can be transferred for a $200 transfer fee toward a future retreat within six (6) months of the date of the original deposit.
  • Cancellations or no shows on the day of and upon the start of the retreat will not receive a refund or transfer.

CERTIFICATION PROGRAM

Deposit

All applicants must send a non-refundable deposit of $500 alongside their applications. In case you need an invoice for this payment, one will be sent to you upon your request. This deposit will be refunded fully in the event an applicant is not selected for upcoming training. The deposit will not be refunded if an applicant who has been accepted chooses to withdraw from the course or is unable to participate.

Payment Dates:

For early bird benefits, the full tuition fee is due one month prior to the course start date. In the case of the regular fee, minimum half of your tuition fee is due latest one month prior to the course start date. The full remainder of the course tuition is due two weeks prior to the course start date.

In the event an applicant chooses not to or is unable to participate we have a no-refund policy on our registrations. If there is a compelling reason a Participant cannot attend, we offer similar value in credit toward future events or offerings within 12 months. A 10% admin fee will be applied.

Payments may be made via an Email transfer or credit card

PRODUCTS

  • Product(s) are shipped within 48 hours of receipt of payment. Visa, Mastercard, American Express, checks and cash are accepted.
  • All product purchases are final.
  • In case of damage, return the product(s) within 15 business days from the purchase date to receive a replacement. Shipping & handling costs for return shipping are the customer’s responsibility. Any request for product replacement needs to be accompanied by a self-addressed and pre-paid postage envelope.

GIFT CERTIFICATES

SHIPPING & ORDER DELIVERY

Shipping and handling is free for gift certificates. Upon receipt of your payment we will send the gift certificate to you:

  • Via your computer electronically in real time or by priority mail shipped to you or the addressee of your choice according to the information we receive from you on the billing information form: To you – if shipping address is left blank.To the addressee of your choice – if shipping address differs from your mailing address

REDEMPTION & EXPIRATION POLICY

  • Gift certificates are not redeemable for cash or credit. Once purchased, the gift certificate will expire within six (6) months of the certificate’s purchase date. Olivia Jade is not responsible for lost or stolen certificates.